Account Deletion
About Cabyl Customer accounts
The Cabyl Customer app is developed by Infynext Global Tech Solutions LLP. It allows cable TV subscribers to view their outstanding dues, payment history, receipts, and raise support requests with their cable operator.
Cabyl Customer accounts are created by your cable operator — not by you directly. There is no self-registration in the app: if your phone number is not registered by your operator, you will see an “account not found” message when attempting to log in.
Because accounts are operator-provisioned, there is no in-app account deletion option today. To request deletion, please follow the steps below.
How to request account deletion
You can submit a deletion request through any of the following channels. Please use the phone number registered with your cable operator so we can verify your identity.
- Email — send a message to info@infynextglobal.com from any email address. Include your registered mobile number and state that you are requesting deletion of your Cabyl Customer account.
- WhatsApp — message us at +91 93923 67678 on WhatsApp with your registered mobile number and your request.
- Via your cable operator — ask your cable operator to submit a deletion request on your behalf through the Cabyl operator console.
Identity verification
Before deleting your account, we verify your identity to protect you from unauthorised deletion requests. When we receive your request, our team will contact you on the mobile number registered on your account — by a one-time code or a callback — to confirm the request is genuine. This is a manual verification step carried out by our support team, not an automated in-app flow.
If you no longer have access to your registered mobile number, please contact your cable operator, who can authorise the deletion request through the operator console.
What is removed, and what must stay
Your account was created and is held by your cable operator, who is the controller of the billing relationship. When we process your verified request within 30 days, we will do the following — and we will be honest about what we cannot do:
What we remove or anonymise
Personal profile identifiers (your name, address, area, language preference, and the phone number as a login credential), support ticket content tied to your account, and any active device or push notification registration linked to your account are removed or anonymised from active systems when your request is processed.
What must be retained, and why
- Billing and payment records — your cable operator created your connection and the payment records attached to it. Those records are retained by your operator to meet statutory tax and accounting obligations under Indian law (including the Income Tax Act, GST requirements, and applicable accounting standards). These records are not deleted and remain with the operator as the controller of the billing relationship. We retain them for as long as required by applicable law.
- Security audit logs — logs recording account and billing actions (with timestamps and IP addresses) are retained indefinitely for security, accountability, and fraud-prevention purposes, and to comply with the Information Technology Act 2000 and applicable rules. These are not deleted.
OTP login records associated with your phone number are short-lived: expired OTP records are deleted by an automatic retention process, normally within 24 hours of expiry, so they do not persist after your account is removed.
There is no automated or in-app deletion. All deletion is carried out manually by our support team following identity verification. We will confirm completion by email or WhatsApp once done.
For more information about how we collect, use, and protect your personal data, please read our Privacy Policy. If you have questions about this process, contact us at info@infynextglobal.com.